Introduction
At AgncKit, we take privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform designed specifically for insurance agencies.
We are committed to protecting your data with the same care you extend to your clients. This policy applies to all users of AgncKit services, including agency owners, team members, and administrators.
Information We Collect
Account Information
When you create an AgncKit account, we collect:
- Name and email address
- Agency name and location
- Phone number (optional)
- Role within the agency
- Authentication credentials (stored securely, never in plaintext)
Usage Data
We automatically collect certain information when you use our platform:
- Device and browser information
- IP address and approximate location
- Pages visited and features used
- Time spent on the platform
- Error logs and performance data
Workspace Data
Data you input into AgncKit workspaces (such as training materials, hiring assessments, message templates, and team member information) is stored within your workspace. This data belongs to you and your agency.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments, questions, and requests
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent transactions and abuse
- Personalize and improve your experience
We never sell your personal information. We do not share your workspace data with third parties for their marketing purposes.
Zero-Access Architecture
We Never See Your Customer Data
AgncKit employs a zero-access encryption architecture. This means that sensitive data stored in your workspace is encrypted in a way that even we cannot access it. Your encryption keys are derived from credentials only you control.
Our zero-access architecture includes:
- Client-side encryption: Sensitive data is encrypted in your browser before transmission
- Server-blind storage: We store encrypted data without the ability to decrypt it
- User-controlled keys: Encryption keys are derived from your credentials and never stored on our servers
- PDF processing in browser: Documents like coverage snapshots are processed entirely in your browser and never uploaded to our servers
This architecture means that in the unlikely event of a data breach, your sensitive workspace data would remain encrypted and inaccessible.
Third Parties
We may share information with third parties in the following circumstances:
Service Providers
We work with trusted service providers who assist us in operating our platform. These providers are contractually obligated to protect your information and may only use it to provide services to us. They include:
- Cloud infrastructure providers (for hosting and data storage)
- Analytics services (to understand how our platform is used)
- Customer support tools
- Payment processors
Legal Requirements
We may disclose information if required by law, court order, or governmental authority, or when we believe disclosure is necessary to:
- Comply with applicable laws or regulations
- Protect the rights, property, or safety of AgncKit, our users, or others
- Detect, prevent, or address fraud, security, or technical issues
Business Transfers
If AgncKit is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your information becomes subject to a different privacy policy.
Security
We implement industry-standard security measures to protect your information:
AES-256 encryption at rest and TLS 1.3 in transit
Role-based access and multi-factor authentication
SOC2-compliant cloud infrastructure with redundancy
24/7 security monitoring and incident response
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to promptly notifying affected users in the event of a breach.
Your Rights
Depending on your location, you may have certain rights regarding your personal information:
Access and Portability
You can access and export your workspace data at any time through your account settings. We provide data in standard, portable formats.
Correction
You can update your account information directly in your profile settings. If you need assistance correcting other information, contact us.
Deletion
You can request deletion of your account and associated data. Upon request, we will delete your personal information, except where we are required to retain it for legal or legitimate business purposes.
Opt-Out
You can opt out of non-essential communications at any time by updating your notification preferences or clicking unsubscribe in our emails.
California Residents
California residents have additional rights under the CCPA, including the right to know what personal information we collect and how it is used, and the right to opt out of the sale of personal information (note: we do not sell personal information).
Eligibility
Important Eligibility Requirements
- United States Only: AgncKit is currently available only to users located in the United States.
- Age Requirement: You must be at least 18 years old to use AgncKit.
By using AgncKit, you represent and warrant that you meet these eligibility requirements. If you do not meet these requirements, you are not authorized to access or use our services.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: privacy@agnckit.com
- General inquiries: hello@agnckit.com
We will respond to your request within a reasonable timeframe and in accordance with applicable law.